DRAG

Terms of Service

Effective Date: 15-06-2025

Welcome to Rehnuma Travels®. By booking with us or using our website, you agree to comply with the following Terms of Service. Please read them carefully before proceeding.

1. Use of Our Services

  • Our services are intended for personal and lawful use only.
  • You agree not to misuse our website, booking system, or services in any unlawful manner.

2. Bookings & Payments

  • All bookings must be made through our official website, WhatsApp, or authorised representatives.
  • Advance payment is required to confirm bookings. The remaining balance must be cleared before the trip begins.
  • Prices are subject to change due to external factors such as fuel price fluctuations, hotel rate revisions, or regulatory changes.

3. Services Included & Excluded

  • Services provided in each package (transport, hotel, meals, etc.) will be clearly stated before booking.
  • Any additional activities or services not listed are considered extra and will incur additional costs.

4. Cancellation & Refund Policy

  • Refunds will be processed in accordance with our Cancellation & Refund Policy, available on our website.
  • Certain hotels and transport providers may have different refund rules, which will be communicated during booking.

5. Customer Responsibilities

  • Clients are expected to provide accurate information at the time of booking.
  • You are responsible for your travel documents, personal belongings, and compliance with local laws during your trip.
  • Any damage to property (hotel/transport) caused by negligence will be charged to the client.

6. Liability Disclaimer

  • Rehnuma Travels® is not liable for delays, cancellations, or disruptions caused by natural disasters, political unrest, strikes, or other events beyond our control.
  • While we ensure quality and safety, travel inherently carries risks. Clients agree to participate at their own responsibility.

7. Intellectual Property

  • All content, images, and materials on the Rehnuma Travels® website are owned by us and cannot be copied, distributed, or reproduced without permission.

8. Privacy & Data Protection

  • Your personal information is handled as per our Privacy & Cookie Policy.
  • By using our services, you consent to our data collection practices.

9. Amendments

Rehnuma Travels® reserves the right to update these Terms at any time. Changes will be posted on this page, and continued use of our services will be deemed as acceptance.

10. Contact Us

For any queries regarding these Terms of Service, please contact us at: